BTMS (UK) Ltd is a long established garage equipment supplier based near Grantham in Lincolnshire, supplying and servicing tyre changing equipment all around the UK.
We are looking for an experienced Service Controller to manage a team of field based engineers along with call handling / scheduling of breakdowns and services.
Duties would include:
- Manage call volumes, & call handling
- To take customer calls and log repair notifications.
- Using Protean job management software at all stages and inputting accurate job information.
- Planning all jobs to maximise engineer productivity.
- Ensure all service records are received from the appropriate field service engineer and are accurate.
- Scheduling field based engineers daily workload
- Scheduling monthly servicing
- Obtaining Purchase order numbers from customers.
- Organising spare parts for delivery to customer sites for field engineer’s attendance
- Preparing quotes.
- Supervising other team members.
Requirements:
- Excellent Administration skills and attention to detail
- Excellent IT skills
- Good communication skills
- Flexibility, able to meet deadlines and follow up on tasks, professional attitude and presentable.
- Capability to take ownership and responsibility
- Committed to delivering high standards of customer service.
- Experience in service departments, and service administration essential.
- Please only apply if you can demonstrate experience in a service controller role previously.
- Excellent planning skills.
- Able to work under pressure.
Hours: Monday to Friday 8.00 am to 5.00 pm
Holidays: 22 days plus bank holidays
