Position Sales & Installation Administrator Reports To The National Sales Manager.
The Sales & Project Administrator provides support to the Sales & Installation Project teams; from answering telephone queries to organising installation schedules and ordering equipment. This is a diverse role and requires excellent communication skills, whether it is face to face with colleagues or over the phone with engineers, suppliers and customers. The Sales & Project Administrator will use MS Office skills to enter and manipulate data and records. They will also use the Service Administration tool to record and report on the activities of installations, engineers, location of parts and the requirements of the customers. The Sales & Project Administrator will plan, schedule and prioritise activities in concert with their Sales department colleagues, Civil Engineering Suppliers and Customers. They will also follow company processes and suggest improvements to increase operational efficiency. A friendly and flexible approach is required, reflecting the current service office team.
Responsibilities and Duties
Be the first line of call for any Sales Telephone queries or leads.
Answer telephone and email queries from engineers, customers and suppliers.
Check the Sales mailbox throughout the day and respond accordingly.
Process orders from the Sales Team.
Order equipment from V L Tests Systems B.V. in Holland
Raise supplier’s orders and organise the workload.
Update order records and complete necessary spreadsheets to show progress on orders received.
Liaise with warehouse team to ensure equipment is received, stored and despatched in the right way and at the correct time.
Plan equipment deliveries and decide on routes to maximise efficiency and reduce repeat journeys.
Plan and co-ordinate Sales & Installation department workload, marketing materials and administration.
Contact customers to confirm proposed dates and obtain agreement to this plan.
Schedule Installation activity to fulfil our customer requirements, providing maximum efficiency.
Raise customer invoices.
Contact customers to progress payment of invoices, for work already completed.
Maintain the Sales & Installation Department documentation and records on IT systems and filing paper copies.
Support exhibitions and shows with arrangements and marketing materials.
Liaise with Service Dept. colleagues to ensure efficient operation.
Act as a champion for providing first rate customer service.
Adhere to the company policies and actively participate any regulatory compliance activities.
Work positively to ensure that V L Test Systems Ltd is a safe, customer focussed and efficient company
Qualifications & Experience
Microsoft Office competent and confident
Great, relaxed telephone manner
Good English written and oral skills
Previous experience of administration and planning
Good Communicator at all levels
A good knowledge of Microsoft office and a good basic IT understanding
Strong scheduling and organizational skills
Attention to detail and excellent problem-solving skills