Field Service Engineer – Preventative Maintenance – Midlands

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Field Service Engineer – Preventative Maintenance – Midlands Region

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Purpose

Our mission is to be commercial vehicle workshop equipment experts. We need a Field Service Engineer to join our Dynamic and rapidly expanding business.

Job Role

This position has been identified to ensure that we preserve our fantastic reputation with our customers by being Experts in everything we do whilst being Effortless to deal with.  You will work closely with the Service Manager and their team to ensure our customers get the first-class service they deserve.

The Package

  • Competitive Salary dependent on your skills and experience
  • 40 Hour working week
  • Paid door to door
  • Uncapped overtime and earning potential
  • Clear progression path
  • Full initial training
  • Further development opportunities 
  • Company van with bespoke racking for business use
  • Option to use the van for private use
  • “Ministry of Fun” social activities funded by the business
  • Pension scheme
  • Medicash Benefits, for example, dental care and optician appointments, to name a couple
  • Critical illness cover
  • Enhanced sick pay 
  • Cycle-to-work scheme
  • Death in service benefit 
  • Employee referral bonus
  • Long service awards
  • Monthly recognition and reward opportunities
  • On-site gym facilities
  • Full-time, Permanent

Key Duties and Responsibilities

You

  • Enjoy solving problems
  • Are a team player
  • Have excellent communication skills, listening skills, and interpersonal skills.
  • Show initiative and motivation
  • Enjoy finding solutions to technical issues
  • Take pride in the quality of your work
  • Deliver a high level of customer service

Us

We are passionate about equipment for commercial vehicle workshops and care about our people and want them to grow and develop with us. We appreciate hard work and good values ahead of experience, although it’s great if you have both. We want to involve our people in the decisions that affect them. This is our CAUSE. We want our employees to feel Challenged to improve and progress, Appreciated by their colleagues and managers, United to work together towards our common goals, Secure in their job, and Empowered to make the decisions they need to make.

A day in the life of the Field Service Engineer 

Your primary purpose is to service vehicle lifts and other garage equipment moving into repairs once your experience has been assessed. You will deliver excellent service safely and efficiently in a friendly environment. The role will evolve and develop as we continuously launch new products and services, creating a unique and unrivalled offering to the commercial vehicle market.
  • Attending customer’s sites to service their garage equipment.
  • Repairing customer’s garage equipment back to good working order 
  • Working with the service support team on your schedule and communicating any issues and updates to them
  • Quoting repairs to customers
  • Completing service reports and job notes on our field service system to give customers detailed reports and build up an excellent service and support history of equipment
  • Reporting unsafe notices correctly
  • Reporting potential sales leads to the sales and marketing teams.
  • Communicating with Service Engineer Manager and the broader team for support and improvements.

What we need you to have

  • Have mechanical engineering knowledge and a desire to improve your skills and learn new ones
  • Excellent people skills
  • Excellent communication skills
  • Ideally, practical experience in electro-mechanical and hydraulic equipment
  • Good timekeeping and punctuality
  • Clean driving licence
  • Flexibility with working hours with some nights away from home

You’ll know how to

  • Effectively manage your time with minimal supervision
  • Be the face of the company to our customers and represent our culture and values to them
  • Maintain compliance with all regulatory requirements
  • Work to a high standard
  • Work collaboratively

Our teams will say you’re

  • Knowledgeable and expert
  • Responsible and accountable for your performance
  • Incredibly customer focused
  • Pragmatic
  • Open and collaborative
  • Responsive
  • A clear communicator