Field Service Engineer – Preventative Maintenance – Midlands Region
Our mission is to be commercial vehicle workshop equipment experts. We need a Field Service Engineer to join our Dynamic and rapidly expanding business.
This position has been identified to ensure that we preserve our fantastic reputation with our customers by being Experts in everything we do whilst being Effortless to deal with. You will work closely with the Service Manager and their team to ensure our customers get the first-class service they deserve.
Competitive Salary dependent on your skills and experience
40 Hour working week
Paid door to door
Uncapped overtime and earning potential
Clear progression path
Full initial training
Further development opportunities
Company van with bespoke racking for business use
Option to use the van for private use
“Ministry of Fun” social activities funded by the business
Medicash Benefits, for example, dental care and optician appointments, to name a couple
Critical illness cover
Enhanced sick pay
Death in service benefit
Employee referral bonus
Long service awards
Monthly recognition and reward opportunities
On-site gym facilities
Key Duties and Responsibilities
Enjoy solving problems
Are a team player
Have excellent communication skills, listening skills, and interpersonal skills.
Show initiative and motivation
Enjoy finding solutions to technical issues
Take pride in the quality of your work
Deliver a high level of customer service
We are passionate about equipment for commercial vehicle workshops and care about our people and want them to grow and develop with us. We appreciate hard work and good values ahead of experience, although it’s great if you have both.We want to involve our people in the decisions that affect them. This is our CAUSE. We want our employees to feel Challenged to improve and progress, Appreciated by their colleagues and managers, United to work together towards our common goals, Secure in their job, and Empowered to make the decisions they need to make.
A day in the life of the Field Service Engineer
Your primary purpose is to service vehicle lifts and other garage equipment moving into repairs once your experience has been assessed. You will deliver excellent service safely and efficiently in a friendly environment. The role will evolve and develop as we continuously launch new products and services, creating a unique and unrivalled offering to the commercial vehicle market.
Attending customer’s sites to service their garage equipment.
Repairing customer’s garage equipment back to good working order
Working with the service support team on your schedule and communicating any issues and updates to them
Quoting repairs to customers
Completing service reports and job notes on our field service system to give customers detailed reports and build up an excellent service and support history of equipment
Reporting unsafe notices correctly
Reporting potential sales leads to the sales and marketing teams.
Communicating with Service Engineer Manager and the broader team for support and improvements.
What we need you to have
Have mechanical engineering knowledge and a desire to improve your skills and learn new ones
Excellent people skills
Excellent communication skills
Ideally, practical experience in electro-mechanical and hydraulic equipment
Good timekeeping and punctuality
Clean driving licence
Flexibility with working hours with some nights away from home
You’ll know how to
Effectively manage your time with minimal supervision
Be the face of the company to our customers and represent our culture and values to them
Maintain compliance with all regulatory requirements