We are looking for a Field Service Engineer to cover the North of England area (predominately Manchester/Leeds/Newcastle). The role will involve visiting customer premises to undertake diagnosis and repair, installation and calibration of garage equipment to ensure customer compliance and satisfaction.

The ideal candidate will come from a similar automotive background.

The nature of the role necessitates travel including some overnight stays and some weekends. Although weekends will be upon rare occasions.

Duties include:

• Coordinate workload to ensure effective time management and efficient route planning.  Where possible decrease travel time and increase productive time by planning work in geographic clusters. 
• Deliver upon the terms of service agreements to ensure that customer equipment is calibrated in line with legislative requirements. 
• Ensure all certificates are downloaded to the correct file location on a weekly basis. 
• Carry out site surveys prior to installation, then full installation and customer training, sign off completion form with the customer and download to server. 
• In the case of unplanned maintenance, respond quickly, change plans and communicate changes to all stakeholders. 
• Fault finding and repair on breakdowns, plus planned preventative maintenance.
• Ensure all breakdown reports are downloaded to the correct file location on a weekly basis.  
• Build solid customer relationships to support increased customer satisfaction.
• Focus on quality of service & first time fix, feedback any requirements to improve products or services.
• Working closely within a team of other engineers and service technicians
• Keep abreast of the latest technology and products, highlight training requirements to line manager. 
• Ensure adherence to health and safety policies, company procedures, and ensure that work practices comply with the GEA code of conduct.
• Offer ideas for training that would benefit you and your peers equipping you with the skills and experience needed to achieve high levels of performance.

Qualifications:

• A Level / BTEC qualified or the equivalent working experience. 
• Previous experience in a field service engineer role or product support position, with proven problem solving and customer service skills.
• Garage Equipment experience desired.
• Must come from a similar background with Mechanical experience.
• Full driving license required.